Job Details
  • Position: Entry Level Administrative Assistant
  • Type: Full-time
  • Location: Pickering, Ontario. (on-site/remote)
  • Salary: $38K - $55K CDN (Bonus Options $0 – $2K) Average Wage for Toronto is $46.5K
Company Overview

BTNX Inc. (BTNX) is a biotechnology company and a world leader in rapid, point-of-care diagnostics. We specialize in innovation, research, development, and manufacturing of advanced in-vitro diagnostic (IVD) tests for laboratories, clinics, hospitals, and physician offices. Headquartered in Pickering, ON, BTNX’s core business operations are within Canada & USA, with international sales spanning dozens of countries around the globe. BTNX distributes its products under the Rapid Response® brand and is a certified Original Equipment Manufacturer (OEM) of rapid diagnostic tests.

Education and Qualifications
  • High School Degree
  • Experience in customer service
  • Strong organizational and planning skills
  • Excellent oral and written communication skills
  • High proficiency in MS Outlook and other MS Office programs
Responsibilities
  • Assist Senior Sales Managers in their day-to-day operations such as scheduling, order placement, and managing relationships with clients
  • Organize online meetings and in-person visits for Senior Sales Managers
  • Provide general support to customer accounts
  • Document and prioritize tasks, in consultation with management
  • Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders
  • Communication with Senior Sales Managers for regular updates regarding project statuses
  • Initiate required action for response to customer service requests for order changes, including the maintenance of orders and communicating changes to the appropriate personnel/departments
  • Provide technical support to customers by identifying problems, researching answers, and guiding customers through corrective steps
  • Resolve problems, facilitate solutions, and enhance customer service offerings
  • Provide back-up support to coworkers in the performance of job duties required
  • Answers customer inquiries/communications as required
  • Become familiar with proposed new product; its function, purpose, and value to end-users
  • Must be able to oversee day-to-day customer experience for smooth operation of the organization
  • Perform other related duties assigned by management
Job Requirements
  • Strong organizational and multi-tasking skills
  • Polite and professional communication skills for phone, email and in-person communication
  • Ideal candidates can adapt easily to change, have the ability to think logically, be a problem solver, communicate effectively and professionally, and follow process documentation closely
  • Detail and results-oriented
  • Able to work independently and as a team to complete tasks within deadlines
Application and Details

We are a company that values dedication, resourcefulness and results. We foster entrepreneurial spirit in all our talent. If this is something that speaks to you, please provide your CV and cover letter today to careers@btnx.com!

Job Details
  • Position: Executive Assistant
  • Type: Full-time
  • Location: Pickering, Ontario. (on-site/remote)
  • Salary: $67k - $81K CDN (Bonus options from $1k - $9K) – Average wage for Toronto $74K
Company Overview

BTNX Inc. (BTNX) is a biotechnology company and a world leader in rapid, point-of-care diagnostics. We specialize in innovation, research, development, and manufacturing of advanced in-vitro diagnostic (IVD) tests for laboratories, clinics, hospitals, and physician offices. Headquartered in Pickering, ON, BTNX’s core business operations are within Canada & USA, with international sales spanning dozens of countries around the globe. BTNX distributes its products under the Rapid Response® brand and is a certified Original Equipment Manufacturer (OEM) of rapid diagnostic tests.

Education and Qualifications
  • Minimum 5 years experience
  • Post-Secondary Certificate/Degree in Office or Business Administration or relevant disciplines
  • Bachelor’s Degree in Biology/Biochemistry/Biomedical Sciences an asset
  • Advanced experience in customer service, sales, and/or administrative roles
Responsibilities
  • Assist Senior Sales Managers in their day-to-day operations such as scheduling, order placement, and managing relationships with clients
  • Organize online meetings and in-person visits for Senior Sales Managers
  • Provide general support to customer accounts
  • Document and prioritize tasks, in consultation with management
  • Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders
  • Communication with Senior Sales Managers for regular updates regarding project statuses
  • Initiate required action for response to customer service requests for order changes, including the maintenance of orders and communicating changes to the appropriate personnel/departments
  • Provide technical support to customers by identifying problems, researching answers, and guiding customers through corrective steps
  • Resolve problems, facilitate solutions, and enhance customer service offerings
  • Provide back-up support to coworkers in the performance of job duties required
  • Answers customer inquiries/communications as required
  • Become familiar with proposed new product; its function, purpose, and value to end-users
  • Must be able to oversee day-to-day customer experience for smooth operation of the organization
  • Perform other related duties assigned by management
Job Requirements
  • Advanced MS Office Suite
  • Exceptional attention to detail and initiative
  • Strong organizational and planning skills
  • Excellent oral and written communication skills (including spelling, editing, proofreading and grammar skills)
  • Ability to function in a self-direct, fast paced team environment and adapt to changing demands and priorities on the fly/strong multitasking skills
  • Integrity in handling confidential information
  • Strong organizational, and problem-solving skills with impeccable multi-tasking skills, including the ability to manage multiple calendars and projects at one time
  • Strong analytical skills, being able to interpret business needs into actionable items
  • Highly motivate and exceptional interpersonal skills with a friendly and professional demeanor including but not limited to, phone, email and in-person communication
  • Strong analytical skills, including the ability to anticipate and interpret executive’s needs and propose an optimal solution for their consideration
  • Ability to prepare professional presentations, correspondence and reports
  • Uphold a strict level of confidentiality, diplomacy, discretion
  • Develop and sustain a high level of professionalism among staff and clientele
  • Ability to think logically, be a problem solver
  • Project management skills and business acumen
  • Excellent creativity and resourcefulness
  • Detail and results-oriented
  • Able to work independently and as a team to complete tasks within tight deadlines
Application and Details

We are a company that values dedication, resourcefulness and results. We foster entrepreneurial spirit in all our talent. If this is something that speaks to you, please provide your CV and cover letter today to careers@btnx.com!

Job Details
  • Position: Sales Assistant
  • Type: Full-time
  • Location: Pickering, Ontario. (on-site)
Company Overview

BTNX Inc. (BTNX) is a biotechnology company and a world leader in rapid, point-of-care diagnostics. We specialize in innovation, research, development, and manufacturing of advanced in-vitro diagnostic (IVD) tests for laboratories, clinics, hospitals, and physician offices. Headquartered in Pickering, ON, BTNX’s core business operations are within Canada & USA, with international sales spanning dozens of countries around the globe. BTNX distributes its products under the Rapid Response® brand and is a certified Original Equipment Manufacturer (OEM) of rapid diagnostic tests.

Education and Qualifications
  • REQUIRED: High School Degree. Experience in customer service, sales, and/or administrative roles
  • PREFERRED: Bachelor’s degree in biology, Biochemistry, Biomedical Sciences, or related field
  • Strong organizational and planning skills
  • Excellent oral and written communication skills
Responsibilities
  • Assist Senior Sales Managers in their day-to-day operations such as scheduling, order placement, and managing relationships with clients
  • Organize online meetings and in-person visits for Senior Sales Managers
  • Provide general support to customer accounts
  • Document and prioritize tasks, in consultation with management
  • Receive, process, and verify the accuracy of orders from customers utilizing the organization’s internal systems and customer purchase orders
  • Communication with Senior Sales Managers for regular updates regarding project statuses
  • Initiate required action for response to customer service requests for order changes, including the maintenance of orders and communicating changes to the appropriate personnel/departments
  • Provide technical support to customers by identifying problems, researching answers, and guiding customers through corrective steps
  • Resolve problems, facilitate solutions, and enhance customer service offerings
  • Provide back-up support to coworkers in the performance of job duties required
  • Answers customer inquiries/communications as required
  • Become familiar with proposed new product; its function, purpose, and value to end-users
  • Must be able to oversee day-to-day customer experience for smooth operation of the organization
  • Perform other related duties assigned by management
Job Requirements
  • Strong organizational skills to manage multiple calendars and projects at one time
  • Polite and professional communication skills for phone, email and in-person communication
  • Ideal candidates can adapt easily to change, have the ability to think logically, be a problem solver, communicate effectively and professionally, and follow process documentation closely
  • Project management skills & business acumen
  • Strong analytical skills, being able to interpret business needs into actionable items
  • Very strong initiative
  • Excellent creativity & resourcefulness
  • Detail and results-oriented
  • Able to work independently and as a team to complete tasks within deadlines
  • High proficiency in MS Outlook and other MS Office programs
Application and Details

We are a company that values dedication, resourcefulness and results. We foster entrepreneurial spirit in all our talent. If this is something that speaks to you, please provide your CV and cover letter today to careers@btnx.com!